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Shipping and Return

Shipping and Returns

Asia Cosmetics allows 30 day returns for our products (with the exception of items purchased on sale, during promotions or if the product was open) at any time up until the end of the 30th day after they have been received.

  • When returning a set or kit, we require all contents from the original set or kit. Partial items from a set or kit will not be refunded.
  • Please note that the original shipping costs cannot be refunded.
  • You must pay the cost of shipping and insuring returned items. (Only if the return is due to our reason, such as we shipped the incorrect item(s), AsiaCosmetics.ca will be responsible for the return shipping cost).
  • If we don't receive your item back in full/original condition, we can not issue the refund.

Unopened and Unused Items for Return within 30 Days

  • Step 1: email us at customerservice@asiacosmetics.com (please include your return reason as many detail as possible), we will email you back with the return number. Wait until receive our email.
  • Step 2: Pack the items along with a copy of your invoice. Make sure you pack the item securely, so there will be no damage during transportation.
  • Step 3: send the package back to us.

*When your return arrives at Asia Cosmetics,refunds will be credited to your original method of payment, for the full purchase price plus taxes. Other shipping and handling charges are not refunded. It can take up to 30 days to process the return and credit your account. We will notify you via e-mail once your return has been processed.

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